Is AC Tyres an Australian company?

Yes, AC Tyres is an Australian-owned and operated company. We have office in Sydney with warehouses located across Australia.

Who will fit and balance my tyres if I buy from AC Tyres?

When you place an order, we match your postcode and vehicle to the nearest fitment centre. You can choose from these centres to have your tyres fitted and balanced. To find your closest fitment centre, click here and enter your postcode. For further assistance, call us at 1800 228 473.

How should I search for new tyres?

The best way to purchase the correct new tyres for your vehicle is to check the tyres you are currently using. Note down the full tyre size (see the Tyre Size Guide for more information) and enter those values in our Tyre Size search. To avoid ordering the wrong tyres, we strongly advise you to check the tyre placard in your vehicle (usually found in the driver’s door area, glove box, or under the fuel cap) and use our Tyre Size Guide to verify the size of the current tyres on your vehicle.

Do you fit tyres for motorhomes, light trucks, or larger commercial vehicles?

If you have a motorhome, light truck, or larger commercial vehicle, please notify us during your purchase. While we may sell tyres in the size you require, fitting tyres to these vehicles requires specialized equipment and larger workshops. We will do our best to find a fitment centre that can accommodate your needs, but there may be an extra charge for fitting and balancing tyres on these larger vehicle types.

What is the difference between AC tyres and other?

At AC Tyres, we differentiate ourselves from our competitors by not charging for the installation cost of our tyres. This approach ensures that our fitting partners are motivated to provide superior service to our customers, as they can focus solely on delivering quality installation and additional services like wheel alignment. By handling installation costs directly at the chosen fitting centre, our fitting partners don’t have to worry about getting paid late, which further enhances their dedication to excellent service. This arrangement also offers our customers greater transparency and clarity regarding our products and services. Our commitment to exceptional service and straightforward pricing sets AC Tyres apart in the industry, ensuring our customers receive the best value and experience.

How does AC Tyres work & how do I buy my tyres?

Find the tyres you wish to purchase, ensuring the size matches those on your current vehicle and your tyre placard. Enter your postcode . The website will refresh, allowing you to select an available fitment centre from the list. Choose any optional extras like a wheel alignment. After clicking NEXT, you will be directed to the final page to pay for your order using one of our various payment options. After completing your order, we’ll send you a tax invoice and a follow-up email to double-check your current tyres. We’ll notify you once your order has shipped and been delivered via email. The fitment centre should contact you shortly after delivery to confirm your booking. The steps are simple and easy!

What happens if I pay for my order using ZipMoney – 12 months Interest-Free Finance?

AC Tyres has partnered with ZipMoney to offer 12 months interest-free payments for tyre orders. During checkout, select the Buy Now, Pay Later option to complete the ZipMoney application process. ZipMoney will email your finance contract, and your order will be completed with AC Tyres. Complete the ZipMoney application process as soon as possible, as we do not reserve stock for more than 48 hours. If the application is not completed within 3 business days, your order will be automatically canceled. The 12 months interest-free is provided by ZipMoney, and AC Tyres does not get involved in this financial process. For any ZipMoney questions, please contact 1800 228 473

How soon is my order dispatched?

Tyres are dispatched daily from midday (EST) Monday to Friday. Orders placed after midday will be dispatched the next business day. For example, if you buy your tyres at 8 am on Monday, they will be dispatched the same day. If you buy your tyres after 12 pm on Monday, they will be dispatched on Tuesday.

What happens if I order the wrong tyre size?

Once you purchase your tyres, we will send you a text message and an email with instructions on how to check your tyre size. If you need to change your tyre order, please call us immediately at 1800 228 473 or email us, and we can switch your tyre order at no extra cost—you simply pay the difference in tyre price. If the tyres have not been dispatched, we can switch your tyre order at no extra cost—you simply pay the difference in tyre price.

How do I book my fitment appointment?

After your order is processed and the tyres are delivered to your specified fitment center, they will contact you to confirm your fitment date and time. Your preferred appointment specified when you ordered your tyres is provided to the fitment center but needs to be confirmed by them with you. If you do not hear from the fitment center within 24 hours of delivery, refer to your purchase confirmation email for further instructions.

What is the delivery time once I place an order?

Delivery times vary between 1 – 10 business days depending on your location in Australia and the warehouse from which your tyres are shipped. We have warehouses in Brisbane, Melbourne, Perth, Adelaide, and Sydney and will try to send tyres from the closest warehouse to your location, depending on availability.

Is there a charge for delivery?

We offer FREE delivery on a wide selection of tyres listed on our site, but in some instances, a delivery charge will apply. Delivery costs are calculated based on the stock location and the postcode you provide, so not every tyre will have the same delivery fee. Delivery costs are estimated throughout the tyre selection process and confirmed at checkout. Please add tyres to your cart and update your postcode to calculate the delivery cost. If delivery is not free for the selected tyre, try removing it and adding a different brand that may offer free delivery.

Where will my tyres get delivered?

1. Personal Address: Have your tyres delivered directly to your home or any other personal address you provide. This option allows for convenient delivery to the location that suits you best.
2. Fitting Partner: Alternatively, you can choose to have your tyres delivered to one of our professional fitting partners (centre or mobile). This ensures that your tyres are installed correctly and safely by experienced technicians.
Whichever option you choose, we strive to provide a reliable and efficient delivery service to meet your needs.

What is the tyre holding fee policy at AC Tyres?

To streamline our processes and support our fitting partners, AC Tyres has introduced a tyre holding fee policy for customers who choose to pick up their tyres without proceeding with the installation service.
The holding fee is $25 per tyre. This fee applies only if you decide not to proceed with the installation service after the tyres have been delivered to your chosen fitting centre.
The holding fee should be paid directly to the fitting centre at the time of tyre pick-up. It is non-refundable and is intended to cover the costs associated with handling and storing the tyres.
Customers are required to notify the fitting centre of their decision to pick up the tyres and not proceed with installation at least 24 hours in advance.

Do you offer second-hand or used tyres?

No, we exclusively sell NEW tyres. We do not deal in second-hand, used, factory seconds, or damaged tyres.

Where do your tyres come from?

All the tyres listed on our website are sourced directly from tyre manufacturers, official distributors, or reputable Australian tyre suppliers. This ensures you receive the same quality stock as any other retailer in Australia.

What is the typical age of the tyres you sell?

A3: Most of our inventory is around 1-2 years old. However, there are rare cases where unusual sizes may be up to 4 years old.

Can I request the exact age of a tyre before buying?

Determining the precise age of each tyre for every inquiry can be difficult, as our stock is distributed across various locations in Australia. We will strive to provide the age if possible, but please understand that immediate access to all items may be limited.

What does it mean if a tyre is marked as “DOT”?

Any tyre that is between 2-4 years old will be clearly marked as “DOT.” We do not sell any tyres older than 4 years. Despite their age, these tyres are still covered by the same warranty and are safe to drive. In such cases, you can take advantage of discounted prices due to their age.

Are older tyres safe to use?

Yes, even tyres marked as “DOT” and between 2-4 years old are still covered by the same warranty and are safe to drive.