Is AC Tyres an Australian company?

Yes, AC Tyres is an Australian-owned and operated company. We have office in SydneySydney with warehouses located across Australia.

Who will fit and balance my tyres if I buy from AC Tyres?

When you place an order, we match your postcode and vehicle to the nearest fitment centre. You can choose from these centres to have your tyres fitted and balanced. To find your closest fitment centre, click here and enter your postcode. For further assistance, call us at 1800 228 473.

How should I search for new tyres?

The best way to purchase the correct new tyres for your vehicle is to check the tyres you are currently using. Note down the full tyre size (see the Tyre Size Guide for more information) and enter those values in our Tyre Size search. To avoid ordering the wrong tyres, we strongly advise you to check the tyre placard in your vehicle (usually found in the driver’s door area, glove box, or under the fuel cap) and use our Tyre Size Guide to verify the size of the current tyres on your vehicle.

Do you fit tyres for motorhomes, light trucks, or larger commercial vehicles?

If you have a motorhome, light truck, or larger commercial vehicle, please notify us during your purchase. While we may sell tyres in the size you require, fitting tyres to these vehicles requires specialized equipment and larger workshops. We will do our best to find a fitment centre that can accommodate your needs, but there may be an extra charge for fitting and balancing tyres on these larger vehicle types.

What is the difference between AC tyres and other?

At AC Tyres, we differentiate ourselves from our competitors by not charging for the installation cost of our tyres. This approach ensures that our fitting partners are motivated to provide superior service to our customers, as they can focus solely on delivering quality installation and additional services like wheel alignment. By handling installation costs directly at the chosen fitting centre, our fitting partners don’t have to worry about getting paid late, which further enhances their dedication to excellent service. This arrangement also offers our customers greater transparency and clarity regarding our products and services. Our commitment to exceptional service and straightforward pricing sets AC Tyres apart in the industry, ensuring our customers receive the best value and experience.

How does AC Tyres work & how do I buy my tyres?

1. Choose Your Tyres: Start by selecting the tyres you need for your vehicle. Be sure to check the size and specifications of your current tyres.
2. Add to Cart: Once you’ve selected your tyres, add them to your shopping cart.
3. Select Shipping Method: After adding the tyres to your cart, choose your preferred shipping method. You can opt to ship to one of our fitting partners, send them to your preferred workshop, or pick them up directly from one of our warehouses.
4. Proceed to Payment: You will then be directed to the final payment page where you can complete your purchase.
5. Order Confirmation: After your payment is processed, you will receive an order confirmation via email.
6. Delivery Notifications: You will be notified by email when your tyres are onboard for delivery and when they have been delivered.
7. Track Your Order: You can check the status of your order anytime by visiting the “Track Your Order” page.

What happens if I pay for my order using ZipMoney – 12 months Interest-Free Finance?

AC Tyres has partnered with ZipMoney to offer 12 months interest-free payments for tyre orders. During checkout, select the Buy Now, Pay Later option to complete the ZipMoney application process. ZipMoney will email your finance contract, and your order will be completed with AC Tyres. Complete the ZipMoney application process as soon as possible, as we do not reserve stock for more than 48 hours. If the application is not completed within 3 business days, your order will be automatically canceled. The 12 months interest-free is provided by ZipMoney, and AC Tyres does not get involved in this financial process. For any ZipMoney questions, please contact 1800 228 473

How soon is my order dispatched?

Tyres are dispatched daily from midday (EST) Monday to Friday. Orders placed after midday will be dispatched the next business day. For example, if you buy your tyres at 8 am on Monday, they will be dispatched the same day. If you buy your tyres after 12 pm on Monday, they will be dispatched on Tuesday.

What happens if I order the wrong tyre size?

Don’t worry! If you accidentally order the wrong tyre size, simply place a new order for the correct size. We will refund you for the tyres that were incorrectly ordered.
If the tyres have already been dispatched, we will assist you with the return process. Please note that if return shipping is required, you will need to cover the cost of return shipping. The return shipping cost may differ from the original shipping cost, as we subsidize a significant portion of the original shipping expenses for our customers.

How do I book my fitment appointment?

After your order is processed and the tyres are delivered to your specified fitment center, they will contact you to confirm your fitment date and time. Your preferred appointment specified when you ordered your tyres is provided to the fitment center but needs to be confirmed by them with you. If you do not hear from the fitment center within 24 hours of delivery, refer to your purchase confirmation email for further instructions.

What is the delivery time once I place an order?

Delivery times vary between 1 – 10 business days depending on your location in Australia and the warehouse from which your tyres are shipped. We have warehouses in Brisbane, Melbourne, Perth, Adelaide, and Sydney and will try to send tyres from the closest warehouse to your location, depending on availability.

Is there a charge for delivery?

We offer FREE delivery to all workshops located within the metro areas of Sydney, Melbourne, Brisbane, Perth, and Adelaide. For non-mechanic business addresses in metro and country regions of NSW and VIC, we charge a flat rate of $20 for delivery.
For orders requiring interstate transfer, please contact our support team for assistance.

Where will my tyres get delivered?

1. Personal Address (Sydney only): Have your tyres delivered directly to your home or any other personal address you provide. This option allows for convenient delivery to the location that suits you best.
2. Fitting Partner: Alternatively, you can choose to have your tyres delivered to one of our professional fitting partners (centre or mobile). This ensures that your tyres are installed correctly and safely by experienced technicians.
Whichever option you choose, we strive to provide a reliable and efficient delivery service to meet your needs.

Do you offer second-hand or used tyres?

No, we exclusively sell NEW tyres. We do not deal in second-hand, used, factory seconds, or damaged tyres.

Where do your tyres come from?

All the tyres listed on our website are sourced directly from tyre manufacturers, official distributors, or reputable Australian tyre suppliers. This ensures you receive the same quality stock as any other retailer in Australia.

What is the typical age of the tyres you sell?

A3: Most of our inventory is around 1-2 years old. However, there are rare cases where unusual sizes may be up to 4 years old.

Can I request the exact age of a tyre before buying?

Determining the precise age of each tyre for every inquiry can be difficult, as our stock is distributed across various locations in Australia. We will strive to provide the age if possible, but please understand that immediate access to all items may be limited.

What does it mean if a tyre is marked as “DOT”?

Tyres that are 3 years old or older will be clearly marked with “DOT.” Despite their age, they remain safe to use and are covered by the same warranty. Additionally, you can benefit from discounted prices due to their age.

Are older tyres safe to use?

Yes,in general, tyres are still considered “new” for five to six years from the date of manufacture – when stored in proper conditions.